What is an Agent?

An Agent is a configured unit of work: for example, meeting summaries, customer response drafts, or recurring tasks.

Setting	Purpose
Role and instructions	Define the task and response style
Model	Supplies the AI model used for the task
Organization credential	Connects the Agent to an authorized provider
Skills and tools	Add capabilities that may require installation, connections, and permissions

An Agent follows its own policies and connections; it does not automatically inherit every personal permission of its creator. Review important outputs and actions.

For example: “Summarize customer requests in friendly Korean and draft a response. Do not assert unconfirmed policies; identify anything that needs confirmation from its owner.”

Include what the Agent must not do, when a person should review its work, and information it must not use or reveal. See the feature catalog.